Tandartspraktijk De Landerijen Lelystad

Imagine the situation: I went to "Tandartsenpraktijk landerijen" and physically (NOT by phone), I made the appointment three weeks ahead. I waited three weeks for this appointment, canceled all my meetings, and set aside important tasks, because I have an appointment at 11 am in Tandartsenpraktijk landerijen. The trip from my home to the "Tandartsenpraktijk landerijen" takes One hour and One hour back. Finally, I am in "Tandartsenpraktijk landerijen" to have my appointment. I inform people in the reception that I am there and ready for an appointment. And then I knew that I had the appointment on the paper that they gave me, but actually the other person had an appointment at this time but NOT me. The reaction of the employees of "Tandartsenpraktijk landerijen" as follows: 1. they notify me that I do not have any appointments because they do not have it in their system. (But I actually have this appointment; they gave me a paper with the appointment but did NOT add this information on the computer). 2. "I ask them to explain how it is possible and how they are going to solve this issue?" - The answer of "Tandartsenpraktijk landerijen" is: It is NOT their problem. It is my health. If I want, They can do a favor for me and arrange another appointment". 3. I ask how it is possible NOT to respect my time and who worked in the day when I made the appointment. They did NOT answer. They ultimately do NOT care about patients. 4. I assumed that one of the women had been in reception and made the appointment for me three weeks ago. The reaction of this woman surprised me. She decided that I pointed her out because of her skin color. She started blaming and physically threatening me for discriminating against her. The other woman saved the situation. Otherwise, I would have been beaten. 5. I wanted to talk with a dentist but without any success. The woman from reception promised me that they would give him my mobile number and the dentist will call me. But he's NOT called yet. 6. After all my questions, they informed me that they would NOT make the next appointment. So I should ask them very hard to do a favor for me. In the end, they made an appointment, but I will NOT go to "Tandartsenpraktijk landerijen" again. I appreciate my time and do NOT want an appointment on paper without an ACTUAL appointment. This situation was NOT the first time! The question is: "Is it normal to treat patients without respect for their time and personality?" Finally, an appointment is not only beneficial for patients but also profitable for Tandartsenpraktijk and employee wages.

Prettige tandarts, luistert, geeft goed advies, gewoon goed..