Lassus Tandartsen Keizersgracht

I have been going to the practice for years with no issue. However this week I went in for a cleaning and check up and the hygenist was so rough...I had never had to ask for so many breaks during a cleaning. She finally pressed so hard against my gums that I left with a wound that is still healing after 3 days.
It is a shame there is so much rotation in the personnel. I wish I could see the same hygenist and dentist each time.

Booked a general check-in on the phone with the receptionist, told him it was my first visit. Travelled 45 minutes to get there and after waiting 10 minutes for my appointment they tell me I can’t have a check in without an intake appointment which is 80 euros more than the check in. Terrible internal communication

Great dentist! High quality service and professionalism. Very friendly and easy to find an appointment. I also love the design furniture and beautiful building as a nice extra :)

Good place, satisfied with a service and doctors, good appointment system, nothing to complain about

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Voor een behandeling van 5 minuten moest ik ‘s morgens vroeg al een half uur wachten. Dat vind ik niet goed. Bovendien zou iemand dan moeten zeggen dat mijn afspraak vertraging oploopt. Hopelijk leert de praktijk hiervan

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For a 5-minute treatment I had to wait half an hour early in the morning. I don't think that's good. Moreover, someone would then have to tell me that my appointment is being delayed. Hopefully practice will learn from this

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Best dental clinic in The Netherlands, everyone is very experienced at what they do, the clinics are designed to make you relaxed and the treatment is very humane and focused around understanding you, making you feel comfortable & cared for rather than just jumping into doing things.

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Super welcoming, clean and organized environment. Friendly and helpful front desk attendant. Dentist Walter Miranda was super professional, friendly and attentive, he made a repair on my tooth magically fast and effective, he made me feel at home. I highly recommend Dr. Walter Miranda's service and I will certainly continue to make my appointments with him.

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Avoid this practice. They wil do things that are unnecessary in order to up the price of the bill.

Make sure you confirm what your appointment will be for, they like to upcharge. Their work is relatively good, but in my last dental cleaning appointment a dentist came in, checked my mouth for not even a minute, then said "see you in 6 months". I didn't really think much of it, the hygienist was a trainee so I assumed the dentist was just making sure the trainee didn't get any nasty surprises, until I saw my invoice had a "consultation charge" of €26. €26 isn't a huge amount of money, but it's €26 too much for a consultation I didn't ask for, lasted less than a minute and in which I was hardly even spoken to. That's a funny idea of a consultation.

If there was any indication of what the appointment is for in the confirmation email this situation wouldn't happen. I made the appointment as I walked out of the last cleaning so it's reasonable to assume the next appointment is the same. Unfortunately not, we need to check with Lassus before so they don't tack on any other "services". On top of that, charging 6x 5 minutes cleaning for an appointment which lasted 20 minutes, including the "consultation" leaves a bad taste in your mouth (pun not intended).

Onafgesproken enorme rekening voor 10 minuten advies over facings

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Unagreed huge bill for 10 minutes of advice about veneers

I liked it more when I was able to make an appointment via email. The reception is very hard to reach by phone (and sometimes even on the spot), and surely, they will call you back, but that is all precious time that could be saved by doing things online. The dentist service is still good though.

Goed geholpen.
Deskundig
Geen vaste tandarts maakt het wel onpersoonlijker

(Translated by Google)
Well helped.
Expert
Not having a regular dentist makes it more impersonal

Gorgeous office. Very kind, gentle, efficient, and easy staff. Not to mention I have never had a dentist or hygienist who wasn't incredibly attractive. 10/10 recommend.

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Ik ben super goed geholpen door mondhygiënist Hakima! Mooie pand en goede service van de praktijk.

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Dental hygienist Hakima helped me tremendously! Beautiful building and good service from the practice.

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De praktijk is ruim en professioneel opgezet. Gebitsreiniging, gaatjes vullen, kroon vervangen, en gebroken tand herstellen is mij allemaal zeer goed bevallen. Je hebt hier wel het gevoel dat ze werken met de nieuwste updates en technieken. Hoop dat het met te veel positieve reviews niet te druk wordt want dan blijft het nog goed te doen met afspraken plannen. Ga zo door zou ik zeggen.

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The practice is spacious and professionally set up. Dental cleaning, filling cavities, replacing crowns, and repairing broken teeth were all very enjoyable for me. You have the feeling that they are working with the latest updates and techniques. Hopefully it won't get too busy with too many positive reviews, because then it will still be easy to schedule appointments. Keep it up I would say.

Goede ervaring bij Lassus! Vriendelijk en voelde me op mijn gemak, niet alleen de tandarts maar ook het personeel waren ook vriendelijk en begripvol. Dank voor de goede zorgen en tot volgende keer.

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Good experience at Lassus! Friendly and felt comfortable, not only the dentist but also the staff were also friendly and understanding. Thanks for the good care and see you next time.

The clinic was beautiful and modern, creating a welcoming atmosphere from the moment I arrived. Dr. Emma Busoms was professional, attentive, and made the entire experience smooth and comfortable. The combination of a great environment and excellent care made my visit truly pleasant. Highly recommend!

Hele fijn tandarts. Professioneel, altijd op tijd, begaan met de ‘patient’ en zeer kundig. Ondanks de vele problemen die ik met mij gebit heb gehad, nooit klachten over de tandarts gehad. Ik zou hem iedereen aanbevelen

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Very nice dentist. Professional, always on time, committed to the patient and very knowledgeable. Despite the many problems I have had with my teeth, I have never had any complaints about the dentist. I would recommend him to everyone

This is the best dentist office in Amsterdam! They are all very professional, efficient and super friendly. I am happy to be a client...and so are my teeth!

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Very clean and welcoming space. Doctors and personnel were very kind. The dentist explained the problem and gave clear instructions on how to take care of the problem. Overall very satisfied!

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Doctor has missed appointment window - was late 15 min for 10 min appointment without informing the patient on delay

Dentists and hygienists are ok (some better, some worse), but the practice administration is completely incompetent or dishonest (I want to hope the first).

I am a customer since some years, and I went for a cleaning and a checkup. I first was overcharged for the cleaning (they arbitrarily put extra time) then, after I called, they adjusted it and sent me a corrected invoice, which I paid promptly. However, this was apparently not the full invoice and there were still some outstanding payments, of which I didn't hear anything until receiving a letter with an extra fine on top for delayed payment.
So, in short, they made a mess with the invoicing, and charged the customer a fine out of their own incompetence. I will end up paying this 30 euros fine just to avoid having to do with them again.

Avoid this practice, they're either incompetent, or scammers, or both

EDIT: after many calls I finally got put in contact with someone who could help and solved the issue. Still required some effort and a lot of pushing to pass the call center wall, but appreciate owning the mistake at least

A little piece of my front tooth broke off; this happened before (3 years ago) so I called the same dentist (Tandartspraktijk Plantage Middenlaan Amsterdam); previously they send me to another dentist - at Stadionplein - so Lassus Dentists is a first for me. Keizersgracht, beautiful location obviously.. in the heart of Amsterdam..nice touch for those who care and perhaps aren't encumbered by toothache(s) haha.
I was helped by friendly personnel and the fact that I could come by on such short notice (same morning!) definitely earned stars straightaway.

Star off because of the relatively high price (€139) for what seems to me a small procedure and because I'd rather be told in advance what the procedure is going to be - and perhaps could have a choice in the proceedings - instead of lying in a dentists chair unsure of what's going to happen and for how long. The little scrub blowing device that cleaned the surface of the tooth went briefly over a part of my upper lip and that felt very unpleasant (!).
Having said that, the dentist helping me was professional and seemed experienced and friendly.

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If you have unexplainable pain somewhere in your teeth/mouth/face. Go to Jorge Caserio!

They never hurt me and Tom's work is solid and efficient. Fully trust the practice to sort all my dental needs. Flexible times including weekends and evenings.

Een geweldige tandartspraktijk die bijna 24 uur per dag zeven dagen per week bereikbaar en beschikbaar is voor bijna elke tandheelkundige situatie. Snelle, adequate, uitstekende service waarop je kan en mag vertrouwen. Top Tandarts!

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A great dental practice that is available almost 24 hours a day, seven days a week and for almost any dental situation. Fast, adequate, excellent service that you can and may rely on. Top Dentist!

I go here for a dental hygiene with Emma and Rosalie as my dentist... Great service and easy to make appointment as an expat here.

Very friendly and informative

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Hoge kwaliteit, redelijke prijzen goede service

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High quality, reasonable prices good service

Beautiful place, welcome people and very good job done!

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Very welcoming and knowledgeable staff. Also, very clean and cozy environment.

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Ik heb vorige week het volgende meegemaakt: mijn kies was afgebrokkeld en mijn tong reageerde daarop met een enorme stekende pijn. Ik ben op vrijdagmorgen met spoed op de Keizersgracht terecht gekomen dus niet bij mijn eigen tandarts Nikos. Men constateerde daar dat mijn kroon was afgebroken en deze heeft men gepolijsd. Ik vroeg of men wilde kijken naar mijn tong: die was een beetje rood, vond men, en zou beter worden omdat de kies nu glad was. Ik moest gauw een kroon laten zetten. Ik maakte die afspraak voor die zondag daarop met Nulifer in de Lassusstraat. De tongpijn ging totoaal niet over, verhevigde zelfs. De afspraak werd vlak daarvoor afgezegd omdat Nulifer geen kroon kon plaatsen, daar niet capabel toe was. zo had zij te kennen gegeven. Ik had de afzegging niet gezien dus kwam daar. Ik had nog steeds enorme tongpijn dus liet Nulifer ernaar kijken. Zij constateerde een aft en zei dat de afgebroken kroon en de tong geen causaal verband hadden. De plaatsing van de kroon had geen haast. Ik was heel blij met die uitslag en ook hoe Nulifer even uitgebreid de tijd nam naar me te kijken om te diagnosticeren, maar helemaal niet blij hoe het in zijn geheel gegaan was. Als de tandarts op de Keizersgracht wat beter had gekeken dan had ik medicijnen kunnen hebben tegen de aft en niet zo'n afschuwelijk weekend gehad en geen verkeerde afspraak. Ik vind dit slordig. Ik hoop niet dat ik een factuur krijg voor het bezoek aan Nulifer, hoe blij ik ook met haar was, want de voorafgaande fouten vond ik te groot.

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I experienced the following last week: my molar had broken off and my tongue responded with an enormous stabbing pain. I ended up urgently on the Keizersgracht on Friday morning, so I didn't see my own dentist Nikos. It was discovered that my crown had broken off and it was polished. I asked if they wanted to look at my tongue: it was a bit red, they thought, and would get better because the molar was now smooth. I had to have a crown put in soon. I made that appointment for the following Sunday with Nulifer in Lassusstraat. The tongue pain did not go away at all, and even worsened. The appointment was canceled shortly before because Nulifer was unable to place a crown and was not capable of doing so. so she had stated. I hadn't seen the cancellation so got there. I still had tremendous tongue pain so I had Nulifer look at it. She diagnosed a canker sore and said that the broken crown and tongue had no causal relationship. There was no rush to place the crown. I was very happy with that result and also how Nulifer took the time to look at me extensively to diagnose, but not at all happy with how it went as a whole. If the dentist on the Keizersgracht had looked a little closer, I could have taken medication for the canker sores and not had such a horrible weekend and not had a wrong appointment. I find this sloppy. I hope I don't get an invoice for the visit to Nulifer, no matter how happy I was with her, because I thought the previous mistakes were too big.

Good, friendly and kind service. I am a very happy customer of Lassus Tandartsen. My special compliments to Miss Emma, Mr. Walter and the very professional lady surgeon in Lassusstraat (who pulled out my kies) for their top skills and for attending to me so well recently. Thanks to everyone, including the kind assistants and the reception staff in both of the Lassus locations where i went to recently. Best wishes and cheers, Paul👍👍👍 (for many years now a happy client of Lassus)

Unfortunately it was a Very bad experience (maybe one of the worst in my lifetime…)

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highly effective dental hygiene service, absolutely recommended

Dopest dentists in Amsterdam. Got infected wisdom tooth pulled same-day (at night!) and then full gum measurement and cleaning and continue with regular cleanings. Highly competent and professional. A wonderful experience and super expat friendly.

I can barely get appointments with the dental hygienist that I feel comfortable with - the rest aren't good in my brief experience, and I see that Lassus is becoming a massive company that cannot provide any considerations to individuals. I look forward to finding a smaller scale dentistry.

Ik kwam voor een reiniging en ze hebben meteen een acuut probleem verholpen door mijn verstandskies te trekken. Echt top! 10/10!

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I came for a cleaning and they immediately solved an acute problem by pulling my wisdom teeth. Really great! 10/10!

Prachtige praktijk. Geholpen door Jort: super!

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Beautiful practice. Helped by Jort: great!

Very quick and professional service, talented staff! Hats off to Tom Sledziewski and the assistant.👏 thank you!

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The dentists are friendly and competent. The support staff and reception left much to be desired. They seem to find general coordination and communication challenging.

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Super geholpen door Rosalie.

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Great help from Rosalie.

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Omdat ik voor de zoveelste keer een verzoek krijg voor om een review achter te laten doe ik dat uiteindelijk toch. Ik ben geholpen door Emma Busoms, een paradontoloog die een chirurgische ingreep uitvoerde om mijn kies eruit te krijgen omdat ze de kracht niet had om de kies eruit te krijgen. Hierdoor brokkelde ze stukje voor stukje een beetje van de kies af, de verdoving was al lang uitgewerkt wat enorm veel pijn deed. Had dit ook duidelijk aangegeven.Voor mij een verschrikkelijk ervaring omdat ik na een paar dagen op ook nog vakantie ging. Ondanks de sterke pijnstillers, heb na een week nog steeds veel pijn en ik durf hier in het buitenland niet naar een tandarts te gaan. Voor mij NOOIT MEER!

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Because I receive a request for the umpteenth time to leave a review, I finally do so. I was helped by Emma Busoms, a periodontist who performed a surgical procedure to remove my tooth because she did not have the strength to remove the tooth. As a result, bit by bit, the tooth crumbled away; the anesthesia had long worn off, which was extremely painful. This had also been clearly stated. A terrible experience for me because I also went on holiday after a few days. Despite the strong painkillers, I still have a lot of pain after a week and I don't dare go to a dentist here abroad. NEVER AGAIN for me!

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Amazing customer experience. I broke a tooth after an accident at home. My dentist was on vacation and several friends recommended Lassus. It was an old bad, so we needed to extract it. Emma and Majori both did an EXCELLENT job. On the photo is my temporary tooth. Emma removed the bad broken tooth, provided me with a care guide, placed a temporary tooth, answered all my questions, contacted my insurance and so on. Highly recommend Lassus if you are looking for a top quality dental clinic. I’m a picky person and changed around 7-8 clinics, very happy so far.

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Hoge kwaliteit, flexibele inplanning en komen afspraken na.

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High quality, flexible scheduling and keeping agreements.

Prettige ontvangstruimte (afgezien van dat er sinds kort geen daglicht meer binnenkomt); prettige behandeling door arts en ander personeel. De behandelingen die ik de afgelopen jaren heb ondergaan hebben nooit een teleurstellend resultaat gehad.

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Pleasant reception room (apart from the fact that daylight has recently stopped coming in); pleasant treatment by doctor and other staff. The treatments I have undergone in recent years have never had disappointing results.

vriendelijk en vakbekwaam

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friendly and professional

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Dr. Walter is the best and very knowledgeable. He takes all the time needed to understand the situation and propose a solution. The clinic is always organized and modern. Definitely one of the best services!

Fav dentist in Amsterdam

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Excellent service from reception and dentist. I would highly recommend Lassus Dentists. I arrived without a booking on a Sunday morning, it was an emergency, they immediately responded and squeezed me in. I am Sooo grateful and the job was done extremely well. Thank you for giving me my smile again 😁

Een hele fijne tandarts om naartoe te gaan. Ik ga hier al jaren. De receptie is verbouwd en is erg netjes.

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A very nice dentist to go to. I've been going here for years. The reception has been renovated and is very neat.

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I recently went to Lassus for a root canal, and I’m very happy with the care I got. At first, it was hard to tell which tooth was causing the pain, but they found the right one and fixed it. The dentist who did root canal treatment was only working on that area so he was an expert. In other clinics, mostly one dentist does everything

From now on, this clinic will be my top choice for any dental work. Highly recommend them for their great service!

The team seems to be very knowledgeable and provides excellent dental care. All dental care & technicians are under 1roof. Appointments are always on time, I never have to wait. Nice atmosphere & surroundings. Everything is truly professional. I highly recommend Lassus Dentists

Хорошая клиника и приятные врачи. Была в первые по страховке, все понравилось.

All good with dentists, but every time I have an appointment I am waiting ages for the doctor to come. There's always a big delay

Goede communicatie
Kundige artsen en fijne omgang

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Good communication
Skilled doctors and pleasant interaction

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Great dentist in Amsterdam.

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Fijne goede zorg heel erg tevreden. Ik ben zeer content met de tandarts en mondhygiënist . De behandeling en afspraken zijn altijd correct net zoals de betalingen. Altijd even vriendelijk en netjes zijn de telefonistes. Ik kom nu 3 jaar bij Lassus Tandartsen ik kan alleen met vol lof spreken over de praktijk Keizersgracht.

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Excellent care, very satisfied. I am very satisfied with the dentist and dental hygienist. The treatment and appointments are always correct, as are the payments. The telephone operators are always friendly and polite. I have been coming to Lassus Dentists for 3 years now and I can only speak highly of the Keizersgracht practice.

Unfriendly service

Excellent dentist/practice, have been coming to their different locations since 2020. Highly recommended.

Zeer professionele moderne tandheelkunde en implantologie! Een kundig en uiterst gedreven team van mensen.
Men doet er alles aan je zo snel mogelijk te helpen. Top, zou eenieder aanraden!

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Very professional modern dentistry and implantology! A skilled and extremely driven team of people.
Every effort is made to help you as quickly as possible. Great, would recommend to everyone!

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very professional and detailed information during the assessment and treatment. only during the treatment the headpiece slipped twice which gave me a tightness in the neck afterwards. also there was an issue with the polishing device during the treatment which prolonged my inconvenient position.
but the overall result of the treatment is very satisfying and the staff was friendly and helpful.

Symptoms and treatment process were clearly explained.

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Very nice practice and professional Team!
I wish everyone to feel comfortable as home like I felt! Thanks u👍

So far, I've only had great experiences here. The staff is friendly, and the dentists take their time to answer questions and explain things thoroughly.

Merhaba amsderma turist olarak geldim yolda yürürken bu kutuyu buldum sizin adresiniz vardı üstünde kapının önüne buraktim umarım almisinizdir

Prettige sfeer op alle praktijken .In mijn geval implantoloog Stijn Kregting op de Keizersgracht ,getuigt van een hoog vakkundigheid en de luchtige aardige omgang ,geeft ontspanning!
Óók mondhygieniste Samira Hamdane op Stadionplein erg aardig met haar "rustige" behandeling.

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Pleasant atmosphere at all practices. In my case, implantologist Stijn Kregting on the Keizersgracht, shows a high level of professionalism and the light-hearted, friendly manner provides relaxation!
Dental hygienist Samira Hamdane at Stadionplein was also very nice with her "calm" treatment.

Erg tevreden met de praktijk, maar nog meer over Stijn,de implantoloog,een vakman dat merk je aan alle behandelingen ! Na eindeloos problemen men andere tandartsen, technieker, een opluchting!!
Minpuntje is de rolstoel toegankelijkheid voor mij om in de praktijk te komen.
Verder wou ik dank zeggen tegen assistente Marleen voor haar vriendelijke behandeling .
En Stijn zou ik zeker aanbevelen

Vr.gr. Hans Hultink
Prinsengracht.

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Very satisfied with the practice, but even more so about Stijn, the implantologist, a professional, which is evident in all treatments! After endless problems, another dentist, technician, a relief!!
A downside is the wheelchair accessibility for me to get into the practice.
I also wanted to thank assistant Marleen for her kind treatment.
And I would definitely recommend Stijn

Fr.gr. Hans Hultink
Prinsengracht.

Ik maak een afspraak bij de mondhygiënist en ik krijg een preventie assistente die niet goed reinigt. Afspraak is nooit op tijd, er is altijd een uitloop krijg je dan te horen.

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I make an appointment with the dental hygienist and I get a prevention assistant who does not clean properly. Appointments are never on time, there is always a delay, you are told.

Lasus employs fresh graduates, and overworks them without any supervision. Between 2016-2019, I received a series of dental treatments from Mojdeh Amiri Bavandpour, who was a dentist here, and it took me several operations to rectify the mistakes she made. My partner was a patient of hers, too, and she had to go under similar rectifications... I wouldn't recommend it!

Top Dentists!

The staff is very competent and expert but receptionists are always calling to re schedule (of course nothing they can do about that) but loads of big attitude at the desk. They don’t smile, they seem completely over their job, once at Lassusstraat location, one of them asked my husband to not speak anymore because she couldn’t hear the person in the phone but he wasn’t speaking at all. She confused him with someone else’s and didn’t even apologize. The other I tried to explain I could only come in the beginning of end of the day, it seemed I was really making her life hard …. But yeah if you need some fixing the dentist are competent. Did also orthodontic, it was good, but I thought each orthodontic staff didn’t really read fully my file and I had to do a but repeating ….

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Heel lief tandarts en doet haar werk super goed ben zo blij dat ik deze plek heb gekozen.

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Very sweet dentist and does her job very well. I am so happy that I chose this place.

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Geweldige tandarts!

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Great dentist!

Virginie is een topper!

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Virginie is great!

Ik ben al jaren erg tevreden over Nahida als mondhygiëniste en Rosalie als tandarts. Beiden zijn bijzonder deskundig, betrouwbaar en erg prettig in de omgang.

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I have been very satisfied with Nahida as a dental hygienist and Rosalie as a dentist for years. Both are extremely knowledgeable, reliable and very pleasant to work with.

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punctual, professional, nice experience for a dentist's practice

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niets dan lof voor mijn tandarts en team op de keizersgracht lokatie

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nothing but praise for my dentist and team at the Keizersgracht location

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Doodsbang voor de tandarts, hier een aantal weken geleden voor het eerst geweest en voelde meteen een stuk fijner dan waar ik eerst naartoe ging. Dank voor de goede zorgen!!

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Terrified of the dentist, I went here for the first time a few weeks ago and immediately felt a lot better than where I first went. Thanks for the good care!!

Hele zomer gewerkt,€2k betaald om vervolgens 2 kiezen te verliezen. Wortelkanaalbehandelingen te groot gat geboord en kiezen door midden gebroken. Daarnaast was de tandarts aan het flirten met de assistente.

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Worked all summer, paid €2k only to lose 2 molars. Root canal treatments drilled too large a hole and broke molars in half. In addition, the dentist was flirting with the assistant.

Ony money maker .. don’t go this place

Thank you to the kind receptionist who stood up from his lunch (in a building which is currently under renovation) to change my appointment. I think he’s been doing consistently a great job since I have been a patient 🫶🏻

Lassus used to be amazing, but their service has slipped over the years.
- depending on your dentist or hygenist, there is little concern for your comfort and zero empathy for pain they may cause
- call and have to wait on hold for 10+ minutes just to make an appointment
- appointments often run late (20+ minutes delay is the new standard)
- they always try to suggest x-rays to make €€€
- on a positive note, they are good about accommodating emergency appointments
Nonetheless, I would suggest to look elsewhere for a dentist in Amsterdam.

Jorge Caserio is treating me for TMJ and it’s been perfect. With the jaw pain, I’d been getting headaches, but with the split and other treatments the pain went away and life has become manageable again. He was great with diagnosing what was causing my jaw alignment issues and came up with a clear treatment plan.

Heel fijne tandarts (was spoedgeval) en assistente. Keurig op tijd.

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Very nice dentist (was an emergency) and assistant. Always on time.

Echte vaklui, kwalitatief niets op aan te merken. De ontvangst is ook altijd zeer vriendelijk.
Maak wel altijd 3 afspraken tegelijk, wanneer naar de vestiging op het Stadionplein gaat: dan heb ik je een goede kans dat er 1 doorgaat op de afgesproken tijd.

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Real professionals, nothing to complain about in terms of quality. The welcome is always very friendly.
Always make 3 appointments at the same time when going to the branch on Stadionplein: then I have a good chance that 1 will take place at the agreed time.

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Doctor was good.

But customer support is terrible, charged me for procedures i did not have

I sent multiple emails and they don't answer.

I'm not happy with Lassus at all. They have a few good specialists but the organisation itself is far below standard. It seems impossible to keep one and the same dentist so every time a new dentist has their own ideas. Several dentists are working on your dental issues but they don't exchange information with each other and every dentist has their own view and approach.

For an implant they exceeded the projected costs with more than €1000. When I asked for the initial treatment plan and projected cost they sent me only half the respective invoices. I have asked for the complete overview 3 times now and I still don't have it. They know they over charged and it looks like they're going out of their way not to pick up the excess expense.

A mistake they recently made in their dental care, they offered to compensate with a free dental hygiene treatment for which I have now received invoice, reminder and exhortation. Avoid if possible.

Update: practice manager Danny never contacted me 👇🏼

Update 2024: when you think it can't get any worse, they will find a way

I came from London and had a fabulous hygienist with a long waiting list. A few weeks ago, I developed an infection after an extraction and my teeth turned brown from the antibacterial spray and mouthwash. (Which didn’t help). It looked ugly and felt it.

Read the reviews of local dentists and saw Emma today. She was thorough, gave me advice and did an amazing job. I can laugh again. So pleased. Thanks Emma. From my teeth and happy mind. I really feel I can put the extraction and complications behind me. One thing. Keizersgracht is not disabled accessible. It’s too old a building though the inside is very modern. Highly recommend.

When all other orthodontists in Amsterdam don't repair metal braces falling off teeth outside their clinic, Lassus gladly booked an appointment the same day evening. Perfect service

Marvellous — the reception staff, the dental hygiene that I got yesterday by Fatima (thank you so much) and the doctors.

Bad customer care - lack of empathy and rudeness towards a new possible patient

I couldn’t get an appointment for an emergency simply because it was a temporary crown from another dentist.
I was told that anything initiated by another dentist is not something they want to interfere with. They would not even listen to the details - they just redirected me to another practice (Dental 365).
I also wanted other new dental services from Lassus Keizersgracht but they wouldn’t even listen.
If you absolutely want to be their patient, I assume the best way is to book an intake without providing too many details upfront. After you have registered this way, they might want to accept you as their patient.

I had my wisdom teeth removed by Dr Meshkan Moghimi. I had a lot of stress and apprehension before the appointment and I kept putting off doing it. Finally, both my wisdom teeth were removed. Dr Meshkan Moghimi is a very good dentist, she explains everyhting. She is very professional, very nice, very pretty and smiling! Thanks again!!! I recommend her 100%.

Had to repost this review because for some reason, I cannot see it from their reviews anymore. Ok so, I saw this super fancy and credible looking clinic while I was walking towards home so I decided to register and move my dental services here. It was amidst the lockdown when I made an appointment and was really a challenge to make one. I booked 2 services - cleaning and filling. When I arrived, I was expecting to get the services I booked which is pretty normal however, my expectations turned into a nightmare. First, the dentist did only the upper part of my teeth. To be honest, I felt that she was trying to prolong the process so she could in the end tell me that she can only clean the upper part, but who does this kind of service? Number 1: We are in the period where booking an appointment is so difficult and Number 2: I have to go out with only the upper part of my teeth cleaned? Unbelievable. Second was the most traumatizing experience. Instead of getting fillings, the 2 dentists consumed my whole time just by taking pictures of my teeth, gums and even a portrait shot of me using atleast 3 different types of camera (By the way, I found out from a Dutch friend that this is a trick to get you charged big time but little did I know that you can always say no to this. Usually they will not ask and, you’ll think that this will just take 5mins but not, so be careful.) Had to book another appointment for the rest of the services (which of course will be in 2-3months). After the “photoshoot scam”, they were advising me to me to do certain services they offer which will then cost me almost 3000 euros. In the end, I walked away feeling so shocked about the whole experience with just my upper teeth cleaned. Wait, and there’s more… they are charging me an extra cost for the consulting time which I did not ask in the very beginning. How is this normal?"

I am a patient of Lassus dentist for many years. I went through dental treatments, orthodontics, etc. However my teeth are still not fixed. On top of that, even with regular dentist checkups, they missed to see a growing cavity. I was really in pain and I finally had to go through a root canal treatment. My teeth has been so damaged that I will also need a crown soon. I tried to exchange with the dentists about my concern and complaints (by phone, e-mail) but they never answered and still ignore me. So I write my comment here: terrible experience with the Lassus dentists. The location looks great and the dentists are always nice; nevertheless they obviously do not care about patient’s health or solving dental issues. Money is their main focus through their treatments. I do not recommend this place.

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Fijne tandartspraktijk met kundige tandartsen en andere specialisten. De openbare ruimtes zijn netjes en de receptionisten vriendelijk.

(Translated by Google)
Nice dental practice with skilled dentists and other specialists. The public areas are tidy and the receptionists friendly.

Great expat dentist! Would recommend, it’s clean, well kept, and up to date.

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I went there with a strong pain, I had a infection and they didn't give me anything to take. I had to go somewhere else where finally gave me something for my infection and the pain

Prettige tandartspraktijk met zeer vriendelijk personeel. Mooie stijlvolle entree en wachtruimte. Erg vaak 'open' ook 's avonds en in het weekend. Ik denk dat als zij als eerste tandartspraktijk in Amsterdam lekkere essentiële oliën gaan verspreiden in de wachtruimte de sfeer er nog klantvriendelijker op wordt. Past wel bij deze tijd. Een bezoekje aan de tandarts wordt dan nog meer een belevenis.

(Translated by Google)
Pleasant dental practice with very friendly staff. Beautiful stylish entrance and waiting area. Very often 'open', also in the evenings and on weekends. I think that if they are the first dental practice in Amsterdam to distribute delicious essential oils in the waiting area, the atmosphere will become even more customer-friendly. Fits in with the times. A visit to the dentist then becomes even more of an experience.

I want to thank Jorge Caserio for his work, many docters and dentist couldn’t find what my problem was but he did and helped me a lot, now i got much less complains.

They offer a very good service, the facilities are modern and the staff is very kind and professional

Nog nooit zo’n slechte ervaring gehad met een tandartspraktijk. Rekening ontvangen van een behandeling die nooit is uitgevoerd, vergeet dus nooit uw rekening na te kijken aan de hand van het KNMT tarievenboekje! Na deze rekening te hebben ontvangen gebeld met de klantenservice die het ging bespreken met de desbetreffende tandarts. Ik zou hierna terug worden gebeld, maar er is daarna nooit meer iets van een terugkoppeling geweest vanuit de praktijk. Afgelopen donderdag weer gebeld met dezelfde vraag en er werd mij weer beloofd dat ik vrijdag terug zou worden gebeld. Je kunt het wel raden, weer geen contact opgenomen en de rekening staat nog steeds open. Een tip: blijf hier weg!

Update: alweer een tijdje verder, nog drie keer gebeld en er is weer drie keer beloofd mij terug te bellen. Uiteraard is dit nog niet gebeurd. Daarnaast klopt de reactie ook niet van de tandarts dat de rekening wel klopt. Ik heb namelijk een G69 behandeling gekregen (en ook betaald), maar ze hebben ook een G12 in rekening gebracht. Een G12 kan echter alleen in rekening worden gebracht na een G10, die ik dus nooit heb gehad.

(Translated by Google)
Never had such a bad experience with a dental practice. Receiving an invoice for a treatment that was never carried out, so never forget to check your invoice against the KNMT rate booklet! After receiving this bill, I called customer service who discussed it with the dentist in question. I was supposed to be called back afterwards, but there was never any feedback from the practice after that. I called again last Thursday with the same question and was promised again that I would be called back on Friday. As you can guess, no contact was made again and the account is still open. A tip: stay away from here!

Update: a while later, I called three more times and was promised to call me back three more times. Obviously this has not happened yet. In addition, the dentist's response that the bill is correct is also incorrect. I received (and paid for) a G69 treatment, but they also charged me for a G12. However, a G12 can only be charged after a G10, which I never had.

Truly amazing dentist practice. High class service in all its aspects. Sometimes you even forget you are at the dentist, something that a lot of us prefer ;)

As an expat in NL I looked for dental health available in English and I must say, all the professionals here made me feel welcomed and taken care of since day 1. My husband and I are quite happy with the flexibility (open even on Sundays), but also with the kind approach of doctor Miranda and the innovative techniques of doctor Caserio. Especially with dr Caserio, I must say that the face, neck, and shoulder pain from bruxism are almost fully gone after getting my new bite/mouth guard. I would fully recommend his approach to bruxism.

Clean practice, modern equipment, and professional and friendly staff. Expat-friendly, too.

Kom nu een tijdje bij mondhygiëniste
Yasmijn.
Super professioneel mist geen tand of hoek.

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Come see a dental hygienist for a while
Yasmine.
Super professional, not a tooth or corner missing.

Normally I don't write reviews, but I'm just so incredibly impressed with Lassus Dentists (Keizersgracht). All staff members were very friendly: from the women who booked my appointment over the phone, to the receptionist, to the dental assistant, and the dentist herself. Everyone made me feel comforted, reassured, and well-taken care of. I've come a few times for emergency work (lost fillings) and they have always been accommodating. The dentist did excellent work. Last but not least, it is also a very clean and beautiful clinic. Definitely a positive experience and I would absolutely recommend this place!

I recently visited Lassus for three appointments and I couldn't be happier with the service here.

After some bad experiences at a UK dentist some years ago, I was really scared, but my dentist Tom and my hygienist Bilal were both incredibly kind, thoughtful, and professional. They put me at ease and everything was done so carefully and efficiently that there was no need to be scared! Super happy with the results and I feel really cared for.

Thank you for the kind services Lassus, I won't be going anywhere else in future! 🥰

Mijn ervaring met Lassus aan de Keizersgracht. Een prachtig pand op een lastige locatie, naar mijn mening uiteraard. Ik kwam voor een chirugische ingreep en vind dan de drukte van Amsterdam (binnnenstad) storend en parkeren in de buurt is lastig. Dat daargelaten is de behandeling en omgang met patiënten bij Lassus werkelijk fantastisch te noemen! Ik ben (echt) geholpen door Meshkan. Deze super vriendelijke dame kunnen we een waar kunstenaar in haar vak noemen. Technisch zeer goed onderlegt en eigenlijk is zij met de zorg voor haar patiënten zowat nog beter! Mocht je dit lezen en binnenkort extractie nodig hebben kan ik je haar van harte aanbevelen!

(Translated by Google)
My experience with Lassus on the Keizersgracht. A beautiful building in a difficult location, in my opinion of course. I came for a surgical procedure and find the hustle and bustle of Amsterdam (city center) disturbing and parking in the area is difficult. That said, the treatment and interaction with patients at Lassus is truly fantastic! I was (really) helped by Meshkan. We can call this super friendly lady a true artist in her profession. She is technically very well versed and in fact she is even better at caring for her patients! If you are reading this and need an extraction soon, I highly recommend it!

A couple of months ago I started a treatment at Lassus Tandartsen to help me with some problems due grinding my teeth. My dentist, Jorge, is treating me and made a splint. The treatment is still in progress, but is already effective; I dont grind while sleeping (my girlfriend says thanks Jorge!) and I finally sleep better, without waking up multiple times. Also not having neck issues anymore is a big plus!

Really pleased with Lassus Tandartsen and Jorge!

I have been coming here for a few years, and even though they are centrally located and have professional equipment, I have become very frustrated with their (very) frequent appointment cancellations, and the resulting constant change in mond hygienist who assists me. More than half of my appointments get canceled, and rescheduling pushes appointment out months further…to even different locations and different hygienists

I promise you this is THE BEST dentist in Amsterdam. Firstly, it is a very professional and well-managed practice that is as stunning as it is efficient. The staff is by far what makes this place! they make you feel comfortable, are all hilarious, nice, but best of all they are all very talented dentists. I've gone several times and remained each time not disappointed. If you need a dentist go here.

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Ik ben erg dankbaar voor gekwalificeerde medische zorg en ondersteuning. Voor kwaliteitsservice, zorgzame houding en professioneel werk. Bedankt . Natalia uit Oekraïne.

(Translated by Google)
I am very grateful for qualified medical care and support. For quality service, caring attitude and professional work. Thank you . Natalia from Ukraine.

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In tilburg met mijn moeder geweest super vriendelijk personeel en perfect behandeld!
Aanrader

(Translated by Google)
Been to Tilburg with my mother, super friendly staff and treated perfectly!
Recommended

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Hier bent u in de beste handen!
Tandarts & implantoloog (namen bekend bij ‘redactie’ :)) jullie zijn toppers *****(& bonus ) XArn:o)

(Translated by Google)
Here you are in the best hands!
Dentist & implantologist (names known to 'editors' :)) you are great *****(& bonus )

PS: Definitely you have my name in your system. I've send an email with full description.

Ik zou iedereen adviseren niet naar deze tandarts te gaan. Ze smeren je van alles aan, zeggen dat er dingen mis is met je gebit wat vervolgens bij een andere tandarts niet zo blijkt te zijn. Ik heb nog nooit zo een slechte tandarts ervaring gehad en ben blij dat ik er weg ben!

(Translated by Google)
I would advise everyone not to go to this dentist. They tell you all kinds of things, say that there are things wrong with your teeth, which then turns out not to be the case at another dentist. I have never had such a bad dental experience and I am glad I left!

It took me some time to write this review and to recover but ALWAYS get a second opinion from another non-Lassus dentist!

I had the pain of meeting an inexperienced dentist at Keizersgracht.
My tooth had cracked and she said it had to be extracted. The procedure took 3,5 hours of butchering!!
Also some of my blood was taken for the wound to heal better, it took 9 attempts and holes in my arm to find the vein.
After extra anaesthetics and 3,5 hours of trying to get the tooth out, a colleague came in and popped it out in 2 seconds - just like a tooth should be extracted.

The healing took 6 weeks as some of it got infected. My jaw is missing 5mm of bone as this was scraped away during the butchering and not rebuilt.
And I was advised to get an implant after my tooth cracked?!
What I’m left with is a large gap in my jaw. I’ve never been afraid of dentists but I am absolutely traumatised now.
Never came back to this place after this experience!!

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Good, fast service that also extends beyond working hours for urgencies (spoed). I was able to book a visit within 1-2 working days, which was great as I was in pain. Both the booking service and the dentist spoke perfect English. My dentist (Jort) was very kind, thorough and explained the whole process well. They were also able to quickly give all my patient folder details, so I can explain the process to my regular dentist back in Greece. Very happy with the clinic overall!

Terrible experience with this practice. They duplicated my file and made errors with my appointments - which ultimately meant they sent confirmation email/texts to the wrong addresses and numbers. I called multiple times trying to fix this however in the end one appointment was missed… then proceeded to fine me and send on to debt collectors for their own error!

Disappointing experience. I came to this dentist clinic for treatment due to my gum inflammation. I'm surprised the dentist didn't clean and treat my infected gums. She said my tooth needs a root canal or extraction. For huge profits, the patient's teeth can be disregarded. I went to the hospital in Korea for a checkup and a ct scan of the jaw during my vacation, and it turned out to be only inflammation of the gums. After a week of antibiotic treatment, the inflammation was cured. I recommend everyone to ask other dentists or doctors for second advice. After all, dentists in dental clinics will never be more professional than specialists in public hospitals. I am glad that I did not do any treatments here.

Super vriendelijk personeel dat je oprechte aandacht geeft, ben voor het eerst onder de indruk van een tandartspraktijk

(Translated by Google)
Super friendly staff who give you sincere attention, I am impressed for the first time by a dental practice

Gevoel niet gezien of begrepen te zijn door jonge tandarts, die simpelweg voorstelde maar te trekken; geen begrip voor 55plussers. Voelt als robot gedrag, plus geconfronteerd met plastic wegwerp materiaal om lippen open de houden voor simpel gaatje voorkant voortand, alsof de mens mond niet kan open houden?? ;… en dan staat er €14 op rekening voor ongewild/onnodig wegwerp plastic.
Totaal yuppen wanna-be-funky robot tent, met onpersoonlijk antwoord centrale.
Hoorde van andere klant blijkbaar ook al voor 2de keer voor niets omdat afspraak niet klopte.
Uiteindelijk wel mooie mini vulling op voortand, maar ja €120 er voor is te wow!

(Translated by Google)
Feeling of not being seen or understood by a young dentist who simply suggested pulling; no understanding for people over 55. Feels like robot behavior, plus faced with disposable plastic material to keep lips open for a simple hole in the front of the front tooth, as if the human cannot keep the mouth open?? ;… and then there is €14 on the bill for unwanted/unnecessary disposable plastic.
Totally yuppie wanna-be-funky robot tent, with impersonal answer center.
Heard from another customer apparently for the 2nd time for nothing because the appointment was wrong.
Ultimately, a nice mini filling on the front tooth, but €120 for it is too wow!

Clean and modern offices. Timely appointments - i.e. no time wasted waiting for the doctor. The staff could not have been more helpful, friendly and accommodating. I met with Tom, Miriam and Sander and all were wonderful. Highly recommended! Excellent service!

They are not transparent about how they bill their patients. Yes, they are done according by the rates set by the government, but how they calculate blocks of time on work done is extremely questionable.

My end cost was more than 3 times what I was expecting for simple procedures.

I wish I had read the reviews on here more clearly before committing to this practice. I do not recommend them at all.

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Highly recommend! The best dentists practice, amazing how flexible they are! Real professionals, and also very kind, always helpful. It is obvious that they love what they do, which is very important. You are all great! Keep up the good work! :)

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Overleggen veel met je, dat vind ik eigenlijk het belangrijkste. daarnaast hebben ze alle vormen van dienstverlening in huis die je maar nodig kan hebben voor je tanden en je kan ook in het weekend langs... top dus

(Translated by Google)
Consulting with you a lot, I think that's actually the most important thing. In addition, they have all types of services you could need for your teeth and you can also visit them during the weekend... so great

Finally got through to reception, dont press to be called back, just wait.

Happy with my experience at Lassus. I had the opportunity to be treated by Dr. Karin and she was amazing and considerate, made a plan for my treatment and made it really simple and comfortable for me.
Thank you Dr. Karin

Ik kwam voor het vastzetten van mijn draadje en ontving een rekening van 330 euro. Dit is meer dan het van tevoren aangegeven maximumbedrag, dus ik had het erg gewaardeerd als dit met mij overlegd was tijdens het consult. Daarnaast ontving ik de rekening niet zoals afgesproken per mail (ik had aangegeven een tijdje naar het buitenland te gaan), maar per post. Het behandelplan dat mij beloofd was heb ik nooit ontvangen.

(Translated by Google)
I came to have my wire fixed and received a bill for 330 euros. This is more than the maximum amount indicated in advance, so I would have greatly appreciated it if this had been discussed with me during the consultation. In addition, I did not receive the bill by email as agreed (I had indicated that I would be going abroad for a while), but by post. I never received the treatment plan I was promised.

Whilst the dentistry is undeniably good.
The customer service is not.
I am being aggressively pursued and threatened with a fine for a bill I settled at the time of leaving the practice on the day of my treatment 16th June.
It is an administrative error on their side that I am being made responsible for.
And no one there is listening to me.

It is truly remarkable what an outstanding dentist Dr. Tom Sledziewski is!! He literally saved the life of my daughter. We got to meet him when she needed urgent help, and my gratitude to him is beyond words. Highly professional, great expert, very knowledgeable. The best dentist I have ever heard of. All the doctors at AMC spoke super highly of him, he has an impeccable reputation. Many thanks, truly immensely grateful!

Dank Jordie

Klein stukje van de kies werd zo gerepareerd met zorg en vakkundigheid. Periodieke controle en de mondhygienist ook op dezelfde locatie. Erg tevreden.

(Translated by Google)
A small piece of the tooth was repaired with care and skill. Periodic check-ups and the dental hygienist also at the same location. Very satisfied.

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Net geholpen door Tom! Hele fijne arts en prachtig resultaat, nam zelfs nog even de tijd om een kies, waarvan een stukje was afgebroken, te fixen! Fijn en dank!!

(Translated by Google)
Just helped by Tom! Very nice doctor and great results, even took the time to fix a tooth from which a piece had broken off! Nice and thanks!!

Ben erg tevreden!
Kort maar krachtig net zoals m'n ingreep :)
En gelukkig pijnloos!!

(Translated by Google)
I'm very satisfied!
Short but powerful, just like my procedure :)
And luckily painless!!

Fast, thorough and professional service! I was seen and got 2 X-ray quickly. I waited no longer than 5 min. they speak english

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Great dentists, long opening hours so can easily go after work. Helpful in English. Appointments available.

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I usually don't share reviews but I hope my feedback can help you. :)
I cannot express how grateful I am for finding Dr Karin Weise and Dr. Tim Langeweg who brought back my smile. Their patience, care, expertise, professionalism and kidness goes behond words.
I arrived at Lassus with destroyed frontal teeth, huge infection and terrible sensitivity fro
a technical work performed by another dentist. I was so depressed and in such a  physical pain that I couldn't stop crying. However, here I got the best service and I love my veneers.
I also had two amazing hygienest Dr. Marly Stefens and Dr. Silke Urbanus who were so incredibly caring and their knowledge and professionalism is out of this world.

Honestly, the receptionists have got to be some of the worst I have experienced. You have to call and wait at least 15 mins to speak to someone and they never take responsibility, The dentists however are fine. So you have to suffer through that I am afraid.

I’m a very exigent person especially when it comes to medical (and esthetic) services and I’ve had THE best dentistry experience at Lassus Keizersgracht!

Dr Jordie Bouweriks and his team delivered very high-quality work to cover my dead front tooth with a porcelain facing. The results are beyond my expectations! The color is very natural, the shape is perfect and the process was very smooth.

I am glad I chose this dental practice as everyone has been very welcoming and professional! Thank you!

And incredible group of people! Professional doctors, incredibly sweet and caring assistants and a smiling, welcoming receptionist.
Me and my partner did and still doing tens of different treatments there, we love the place

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Bijzonder slechte ervaring met de organisatie. Niet met de tandartsen die hun uiterste best doen, maar met alles er omheen.

Lassus vraagt veel geld voor hun diensten maar leveren naar mijn inzien niet. Afspraken worden verkeerd gemaakt, op andere locaties en er word onprofessioneel aan de telefoon gedaan.

Mede hierom naar een andere tandarts gegaan.

Het ziet er allemaal mooi uit, maar de service laat te wensen over. Zonde!

(Translated by Google)
Very bad experience with the organization. Not with the dentists who do their utmost, but with everything around them.

Lassus charges a lot of money for their services, but in my opinion they don't deliver. Appointments are made incorrectly, at other locations and the telephone is unprofessional.

Partly because of this I went to another dentist.

It all looks nice, but the service leaves much to be desired. Shame!

Always a very good, clean experience at the practice and I'm happy to be a regular client!

Telephonic waiting time to make an appointment is crazy though. Always quite hard to get ahold of someone.

Been going to Lassus at Keizersgracht and Lassusstraat for the last 2 years. All the dentists and hygienists I've seen have been great, no complaints about them at all.
The people at the front desk, however, are something else. At both locations, they've been snooty and unhelpful. You know those movies where there's a snooty receptionist at the front desk of a modeling agency/advertising firm/gallery? That's exactly how the Lassus front desk folks are. They've also been incompetent with my insurance claim twice and have been neither apologetic nor helpful about it. In fact, the last time I went in and asked to verify my personal information, the receptionist gave me a look that could freeze vodka. Sigh.

My opinion that this company is there to take your money, but has little / no interest in you. Pay for 40min intake, get 10min (maximum) - while you're only interested in seeing a hygienist... On top they were more than 25min late to see me (vs. the appointment scheduled time) - and had no manner to offer an apology for their "urgent case". ... Completely ridiculous experience. You make sure that you read the bad reviews, they are not here for nothing. Don't let the fancy reception take your attention away from the real matters. Both the assistant and the doctor were incredibly young - I doubt they have sufficient experience in what they are supposed to do...

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Nice service good fix

Very bad service.

Telefonisch vrijwel niet bereikbaar.

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Virtually unavailable by phone.

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Keurige en schone praktijk met vriendelijke mensen die weloverwogen met alles m.b.t. je gebit omgaan. Ze willen niet slechts ordinair aan je verdienen maar adviseren wat het beste is, ook als ze daar niets aan verdienen!

(Translated by Google)
Neat and clean practice with friendly people who take a well-considered approach to everything regarding your teeth. They don't just want to make money from you, but advise what is best, even if they don't make any money from it!

Na een slechte ervaring bij een andere locatie (stationsplein) van deze tandarts, ben ik 2 jaar uit zenuwen niet meer geweest. Omdat ik toch weer last kreeg, ben ik toch maar gegaan. Een spoed bezoek gehad en meteen een dag daarna een afspraak bij de mondhygieniste. De dag na de mondhygieniste, brak er een stuk kies af. Waarschijnlijk is er dus onzorgvuldig mee omgegaan.

Toen ik hierover belde, moest ik blijkbaar een 10 min discussie aan met de receptioniste die mij niet serieus nam en achteraf maar zei dat zij er niet over kon oordelen, dus moesten we maar een afspraak inplannen.

Voor iemand die angst heeft voor de tandarts, valt dit dus extra slecht. Ook bij het maken van OPNIEUW een spoed afspraak, vanwege de stuk kies, verliep het echt bijzonder slecht.

Bij binnenkomst van de afspraak, ging ik zitten en voordat ik maar 1 woord eruit kreeg, barste ik in tranen uit. Ik was zo zenuwachtig en vooral na dat telefoon gesprek, voelde ik mij echt niet meer prettig bij hun.
Ik probeerde mijn frustratie over dat gesprek te uiten naar de tandheelkundige , maar alles wat ik kreeg te horen was dat ze er niet bij was, dat ik het moest vergeten en moest kijken naar de toekomst. En het meest interessante, is dat er niks noppes nada aan mn kies is gedaan, maar dat ik maar weer een nieuwe afspraak moest maken.

Vind je het dan gek als ik nu zeg dat ik het gevoel kreeg dat ik niet serieus werd genomen?

Al met al, mijn vertrouwen is weg. Ik heb in de persoonlijk mail aangegeven dat mijn vertrouwen weg is en daar werd alleen op gereageerd met een bevestiging van uitschrijven.

Bij deze, ga NIET hier naar toe als je angstig bent voor de tandarts, want die aandacht hoef je hier niet verwachten. Onnodig extra afspraken maken en slechte klantenservice.

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After a bad experience at another location (station square) of this dentist, I haven't been back for 2 years out of nerves. Because I started having problems again, I went anyway. Had an emergency visit and an appointment with the dental hygienist the next day. The day after the dental hygienist, a piece of tooth broke off. It was probably handled carelessly.

When I called about this, I apparently had to have a 10-minute discussion with the receptionist who did not take me seriously and afterwards said that she could not judge it, so we had to schedule an appointment.

This is particularly bad for someone who is afraid of the dentist. Also when making an emergency appointment AGAIN, because of the broken tooth, things went really badly.

Upon entering the appointment, I sat down and before I could get even 1 word out, I burst into tears. I was so nervous and especially after that telephone conversation, I really didn't feel comfortable with them anymore.
I tried to express my frustration about that conversation to the dentist, but all I was told was that she wasn't there, that I should forget about it and look to the future. And the most interesting thing is that nothing has been done to my tooth, but I had to make a new appointment.

Do you think it's strange if I say now that I got the feeling that I wasn't being taken seriously?

All in all, my confidence is gone. I indicated in the personal email that my trust has lost and the only response was a confirmation of unsubscription.

In this case, DO NOT go here if you are afraid of the dentist, because you should not expect that attention here. Making unnecessary extra appointments and poor customer service.

Extra high quality service! At the first appointment, my dental condition was fully assessed. And they created a professional dental schedule.
- Dental cleaing, filling, etc.
My dental plan and treatment were done by the same doctor.
And I have to say, I have never ever seen this incredibly amazing job in my whole life. I never thought a filling can be perfect like that. Looks super natural and exactly the copy of the other side without taking simples.
Dr. Karin Weise is a God!!!!
Thank you so much!

Binnen 1 dag geholpen aan mijn afgebroken voortand door Tom

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Tom helped me with my broken front tooth within 1 day

Ben heel professioneel geholpen door Tom, Jordi en Yisef met het terug zetten van mijn draadje en daarna ook met het aftellen van mijn anti knars bitje. Alle drie de heren waren heel professioneel en ook vooral vriendelijk. Ik kan deze tandarts praktijk zeker aanraden.

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I was helped very professionally by Tom, Jordi and Yisef with putting back my wire and then also with the countdown of my anti-gnashing bit. All three gentlemen were very professional and above all friendly. I can definitely recommend this dental practice.

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The best dentist and hygiënist that I know!!

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My wife called to have a teeth cleaning for me and her, instead they push us to do an intake,less than 20 min costed 168, than they did a very botched job at cleaning( which it’s less than 30 min, of which at 10 spent telling you how back you clean your teeth) they were pushing me to take all my teeth to do implants. I was very fed up but after I’ve spent the money for the intake I hoped the service was worth it, instead it’s just a corporate money cow, and i regret so much to have fallen for it. The job was so poorly done, my wife’s teeth is still horribly stained( I couldn’t take a better picture but it’s just horrible) and they were very pushy to take her teeth out for an implant and wanting to book the extraction before Xmas, this is a place without a soul. I feel embarrassed to overshare the pictures but this lack of professionalism after I paid this price really bothered me. I’m sharing this in all their locations, because they have several under the name Lassus and few with another brand, you never see the same doctor, all staff very young not professional, they are nice people but not good dentists

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outstanding service

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Great! Really professional, thorough and effective treatment. Saved my teeth!

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They will spam you with emails to remind you to clean your teeth for that nice extra €€€ but then when you email them for a needed appointment, they just don’t respond in any of their addresses.
Or maybe it’s because it’s in English and they don’t think expats are worth their time. Who knows!

Amazing experience. The Dental Hygienist, Silvia, was absolutely fantastic!

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One of the reason for choosing Lassus Practice for your dental care is the great number of specialists working at the many locations available in the city. This allows for spot on consultations, second opinions, quick booking and re-booking system, wide variety of available treatments and flexibility in schedule. The staff is very professional and locations are all provided with cutting edge equipment and stylishly furbished interiors which of course are not essential but definitely help make patients comfortable. Highly recommended.

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wonderful practice with excellente customer attention and kindness; my entire family attends Lassus.

I absolutely love this dental practice. As someone with dentist-anxiety, the staff here have completely transformed my expectations and experience. Walter and Marley take such good care. With compassion, education and kindness, they have made a huge impact on how I practice and maintain my dental health. I look forward to my visits every time and leave with a big smile.

Seen a few dentists in Amsterdam but Lassus is like my happy place. Helped with really extensive problems, extremely flexible and solutions oriented. They are like bridge for all things dutch and expats.

My special kudos goes to Monique! You made my day again and again.

Nice attention, professional staff and neat place overall

Very happy with the experience here. They have been able to find me an appointment quickly when it was needed. The facilities are modern and beautiful!

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Always a good experience. Very proffessional and friendly

Fijne relexe mensen en fijne sfeer.

(Translated by Google)
Nice relaxed people and nice atmosphere.

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Lassus Tandartsen ervaar ik als een plek waar er écht aandacht voor mij als patient is, waanzinnig goeie professionals werken en dat bovendien in een prachtige praktijk.

(Translated by Google)
I experience Lassus Dentists as a place where there is real attention for me as a patient, where incredibly good professionals work and in a beautiful practice.

top tandarts!

(Translated by Google)
top dentist!

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I send two emails to set an appointment but nobody answers, is the clinic closed?

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Too commercial, always extra time/charge etc.

Hele fijne eerste ervaring. Tandarts was vriendelijk, geduldig en duidelijk in haar uitleg.

(Translated by Google)
Very nice first experience. Dentist was friendly, patient and clear in her explanations.

Great service, friendly and thorough. Getting an appointment was smooth and all went fast. Kuddos on the explanations on the state of my teeth health.

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Very Professionnals and excellent care advices

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I made an appointment with the dentist Walter Gomes Miranda, at the Keizersgracht branch. The service was flawless and quick. The office is clean, very organized, and professional.

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They work mostly good. Tooth removal went quick and without a long waiting time like in a hospital. I would recommend to imrove administration as I received 2 times a double invoice which takes me a lit of time to check and prove it is incorrect.

Everyone is very friendly and provides great customer service. The treatment is also great for the price

Nice place, nice people! Painless!

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Staff were nice and service seemed fine (just a check up) but pricing seems excessive. I had no problems but was charged the maximum possible for the intake check (104 EUR) and they charge 25EUR even just to look at my old x-rays (as I didn’t need new ones) which seems a way of adding on extra costs.

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as always, great experience, lovely professional and place is well conditioned for the patients

Terrible front office. The older receptionist at Keizersgrach is so arrogant and rude

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Ben een angst patiënt wordt altijd met zoveel respect behandeld en serieus genomen .
Ik waardeer dat echt ga hier nooit meer weg.

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An anxiety patient is always treated with so much respect and taken seriously.
I really appreciate that, never leaving here again.

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Ik heb geen op- of aanmerkingen. Fijne tandartspraktijk!

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I have no comments or comments. Nice dental practice!

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The dental clinic was very clean and impressed with all the safety measures and standards that they follow.
I went to get my teeth cleaned and the dentist was very thorough and very careful. She explained in detail how I should be taking care of my teeth routinely.
I am overall very happy :D

Worst dentist I know. I had an appointment as my wisdom tooth was infected. 2 days later the infection spread to my throat and I could hardly breath. I asked for an appointment which was later cancelled by the dentist as it wasn’t needed in her eyes. Even my partner called to Explain how bad the situation was, infection was now up to under my eye, lymph and spread in my top and bottom jaw. Again a consult was made and later cancelled as the dentist did not find it necessary for me to come in. In the end I needed to go to an emergency dentist. Which gave me antibiotics, longer than the standard 5 days as the infection was really bad. If I was any later, I needed to go to the hospital as the infection was in my bone. Worse dentist in Amsterdam!

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He was like Billy the Kid the speed he took my two teeth out. I blinked, and they were gone. What a guy!

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Excellent dental clinic! I had a dental emergency which they handled extremely well. I was able to get in right away, the staff were kind, and the dentist was gentle. Highly recommend!

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Nice and quiet clinic near the downtown with very good professionals.

The attention of the staff and the quality of the appointment was really good

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Highly competent dentists and staff and clean and pleasant locations that are conveniently located throughout the city. Always a pleasure.

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Overall it was a great experience. The dentist was knowledgeable and explained how the referral process would work to get my wisdom teeth out. The dental hygienist was nice. Everyone was professional and it was as painless as it could be.

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Supergoed geholpen.

(Translated by Google)
Very helpful.

I have been a happy patient of this clinic for about a year.

Then one day I had some pain in my implant so I came in to get some treatment which didn't help and I had to go back two days later for another treatment that made the pain go away. The doctor of the second treatment even said two days ago the first doctor didn't do anything relevant. I received bills for both treatments and I paid both.

One month later was my implant appointment. I went in for about 5-10 minutes, the doctor only took a look and asked me to go home to find out more information from my previous dentist, which I already did accroding what they had me ask before hand, but it wasn't enough. For this appointment I got a bill for a proper treatment. That was the last straw for me!

After some communications, Lassus decided to lower the cost of the implant appointment and reimburse me the first pain treatment that didn't work. The thing is they only reimbursed me the money I paid from my own pocket not the part covered by my insurance, which had maxed up by them and I had to pay my own money for later treatments including the implant treatment.

After more communication, they just ignored me and asked me to talk to their invoice company! And that went no where.

So I decided to leave it like that and also leave the dentist.

Waardeloze receptie! Ik heb anderhalve week geleden een afspraak ingepland als nieuwe klant (receptioniste heeft zelf de datum aangeboden), kom ik vandaag aan word er verteld dat ik helemaal geen afspraak heb staan maar er wel een klantenbestand is aangemaakt. Niemand die verantwoordelijkheid neemt voor de gemaakte fout natuurlijk en de volgende mogelijkheid voor een afspraak is 3 weken verder.

(Translated by Google)
Lousy reception! I scheduled an appointment a week and a half ago as a new customer (the receptionist offered the date herself), when I arrive today I am told that I do not have an appointment at all, but a customer file has been created. Of course, no one takes responsibility for the mistake made and the next opportunity for an appointment is 3 weeks later.

Im giving the 2 stars because staff are very polite and friendly. The aesthetics of the dentist is lovley, very clean and relaxing environment.

The lack of 3 stars is the over charging of the place, i have recently moved dentist and i got qouted €2200 for the work that needed doing, my new dentist which i have moved over to laughed at the quotation and charged me €880 for the exact same work.

I have also spoke to numerous expats and dutch who have all said stay away from this place as they tend to over charge and qoute you for the most expensive materials to be used.

Absolutely, hands-down the best dentist I have ever been to. I have done quite some work with them and they are always flawless. I'm usually extremely scared of going to the dentist, but Ms. Horati (who is my main doctor) is so calm and kind that I am not scared and nervous anymore. I recommend Lassus 100% and I would never go elsewhere.

Great dentists with terrible front office.
Receptionists make stupid mistakes that costs a
a lot of delays in your treatment. Nobody takes responsibility or tries to make up for errors, one of the worse customer experience I have seen in my life.

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Absolutely amazing office where every single person is so sweet, welcoming and knowledgeable. I usually hate going to the dentist, but this office has truly changed my mind.

I had a a clean and polish from Maria and I am really happy. She is great I strongly recommend her! Thank you Maria so much:)

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As always very good experience with my dentist Walter. He is very caring, the best. All the studio is very clean, modern and well organized. Very friendly staff.

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Friendly staff, professional service and on time.

They have promised to send me the treatment program they have created for me and the results of the first sessions on email — this never happens. How I can trust them now?
But they surely send me bill and this survey.

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I am a dentist from India , i have done masters in orthodontics and dento facial orthopaedics , i already written everything on a paper and send it with your receptionist, and i already told that i am leaving Amsterdam that day evening , she cant even taken that paper inside also . this is how you people respect other country doctors ,very nice of you . very bad experience from your clinic doctor.

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Very bad experience. I go with a tooth pain. Next step she said I need a photo of the tooth we make it . After she said if I want to fix the tooth gonna cost me 2000€ wich is .... speechless ...then I said that is to much for fixing one tooth 2000€ so she said that she gonna put it out. Wich I didn’t agree because is not so bad the problem so I extract my tooth. At the end she put me to pay 120€ the consultation inside of the dentist room not at the reception and I didn’t have cash an she said that is only cash , I go put money out pay her, when I ask for the recipe for the 120€ she say that they gonna give me at the reception. I went at the reception the charged me 85€ for the photo of the tooth , because was only one photo, but on the recipe it says that the were made 3 photos. I asked why ? They said that like this they write. Anyway after I looked on the recipe that they give me the 120€ that I payed to the doctor inside they are not there. So I payed 205€ for a photo that they didn’t give me and I go from there with the same pain that I came because she not even touch the tooth. She was just saying to me what other problems I have. So I do not recommend at all, if you are young, you don’t speak good English they just do what they want with you and at the end is just loose of a lot of money and time and not even the problem solved!!!!!

De beste praktijk en de liefste tandarts die ik ooit heb gehad.

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The best practice and sweetest dentist I have ever had.

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Had some pain in tooth, the dentist did some light cleaning to my teeth and then the pain didn't go away at all. Two days later I came back another dentist cues my pain and commented the last dentist didn't do anything.

Obviously both "treatment" were billed.

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They took care of all my dental needs!

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Very professional. I went there to remove a wisdom teeth, I had a consultation and I got an appointment right the next day. The removal went super smooth, literally in 2 minutes I was already out of the clinic! I definitely will come back if needed, great job!

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Prima eerste ervaring met de tandarts en mondhygienist. Ik vond het fijn dat er tijd was om te bespreken of ik iets specifiek wilde laten doen, zonder gepusht te worden richting behandelen. De mondhygieniste was zo zachthandig en toch een fijn schoon gebit naderhand. Aanrader!

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Excellent first experience with the dentist and dental hygienist. I liked that there was time to discuss whether I wanted to have something specific done, without being pushed towards treatment. The dental hygienist was so gentle and still had nice clean teeth afterwards. Recommended!

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I went in with a very painful and inflamed nerve in my tooth. Dr. Negisti Terborg was so patient with me and very cautious. Her calmness and gentleness made a very painful root canal cleaning bearable. She is very professional and clearly knows what she’s doing. Keep up the great work Doc.

November 2019 Update:

The service at this practice is really great. I went back for a root canal treatment and Dr. Sander Menso is really meticulous and pays attention to detail. He kept checking in to make sure I’m okay and he kept updated as he went on with the treatment. Thank you very much.

I had an operation to pull my 2 wisdom teeth out at Lassus. The operation was successful and injuries recovered in 10 days thank you very much. They have a good system in general. However, Dr. haven't informed me about how to take care of my injuries, I mean "none". Just told me don't eat for 30min. and sent me home. Therefore I had some problems in following days,so I had to go to dentist again just for consultancy 2 times and I had to use antibiotics. Of course it cost me some extra $$. In short, more caring for inexperienced patients please. The rest is good.

Beautiful, clean location, very good scheduling system and kind people. Was treated by a lovely, young dentist and her assistant. Explained everything in detail and what was going to happen. I felt more than comfortable and can warmly recommend. Looking forward to go again.

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Really friendly and good care

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I'm not totally satisfied with the service. I had two appoinment instead of one because the procedure not was well done in the first one. They prescribe me antibiotics when it was not necessary. After 3 months I'm still asking for my invoice because it was made wrong two times. If you compare price with the quality of the service is not the best.

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No hustle, very humane and friendly reception. They answer emails. The doctor (dentist) was very attentive to detail. And no pain. Thanks!

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I had a very good experience in this practice. The doctor Rosalie was super nice and knowledgeable, and very friendly with my son. Recently my son (6) had his first filling here. He was very nervous about having a filling but he didn’t even feel a slightest pain, on the contrary he was very happy and proud of himself afterwards.. and I was amazed by the doctor’s talent of handling kids! Totally recommend both for adults and children!

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Snel een afspraak kunnen maken. Ik kreeg een goede heldere uitleg van de situatie met een duidelijk advies voor behandeling.

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Being able to make an appointment quickly. I received a good, clear explanation of the situation with clear advice for treatment.

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Great dentist!

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Niet zo"n beste ervaring. Ondanks haast voor mijn probleem duurt het 2 maanden voor ik terecht kan en zijn afspraken 2 x verzet.

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Not a great experience. Despite my haste for my problem, it took 2 months before I could be seen and appointments were rescheduled twice.

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Very professional and client focused.

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Uitstekend geholpen door Nienke en Heleen! Zeer vakkundig, goede uitleg, geen centje pijn, en efficient zonder te haasten.

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Excellent help from Nienke and Heleen! Very professional, good explanation, no pain, and efficient without rushing.

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I’ve been very satisfied. They have been extremely professional, welcoming and do a high quality job of helping me to take care of my teeth. The dental hygienists work at on a high level of quality and professionalism. I don’t like to go to the dentist, but they make me feel comfortable.

Gewoon vriendelijk, prettig en ze zijn ook heel lief voor mijn kind.

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Just friendly, pleasant and they are also very kind to my child.

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Professional Treatment. Short waiting time on both occasions.

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Fijne praktijk, ik ga met plezier naar de tandarts en mondhygiënist.

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Great practice, I enjoy going to the dentist and dental hygienist.

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Simpelweg de beste tandartspraktijken van Nederland. Bij Lassus Tandartsen luisteren ze eerst goed naar je wensen en gaan vervolgens doeltreffend te werk met de meest innovatieve technieken die er zijn op tandheelkundig en -technisch gebied. Sympathiek, kundig en vrolijk team! Aanrader dus.

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Simply the best dental practices in the Netherlands. At Lassus Dentists they first listen carefully to your wishes and then work effectively with the most innovative techniques available in the dental and technical field. Sympathetic, knowledgeable and cheerful team! So recommended.

The experience was wonderful, however the "bridge" has once again come off again. Wondering if it can be redone on a more (or less) more permanent basis.

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Wat een top mensen! Alle mensen die er werken zijn ontzettend beleefd, denken met je mee, kijken wat het beste voor je is, geven onzettend goed uitleg en advies, en zorgen voor de beste oplossing. Mijn complimenten voor deze tandartspraktijk!

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What great people! All the people who work there are extremely polite, think along with you, see what is best for you, provide excellent explanations and advice, and provide the best solution. My compliments for this dental practice!

Ik heb helemaal GEEN bezoek gebracht aan Lassus

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I did NOT visit Lassus at all

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Thanks to the specialists and staff I have had the best experience I could have wished for out of a tricky situation. For years I had a lingering infection in the root canal of my two frontal teeth and I needed to get implants to fix the problem for good. I waited for years due to fright of surgery, the effects of the infection getting worse and worse. At Lassus I found a specialist who works with ceramic implants instead of titanium ones and the whole proces in itself is one that is as natural and organic as can be. No use of unnecessary antibiotics and a general faith in the healing properties of the body as a holistic organism. The general state of health of my body was taken into account before the procedure and a plan to get as fit as possible before surgery was made. I took the opportunity to implement a more healthy lifestyle and let go of some unhealthy habits. Now I walk around with healthy gums and a beautiful smile. I havent had such beautiful straight, white frontal teeth since I was 10. The infection is gone, I have energy again. I recovered very fast from the operation due to the great guidance and preparation time.

I cannot thank the people at Lassus enough for getting my overall health back and for the way they made me a part of the proces. Explaining everything in detail and always genuinly wanting to know if I was doing ok during the procedures. Kudos to the receptionists for being super social and chatty with me, getting me teas while I was hanging around like a nosferatu waiting for my new teeth to be finished. Great gratitude for the guy who designed my new frontal teeth, they are beautiful and perfectly imperfect if you know what I mean. ;) Finally the biggest thanks to Ilian, the implantologist, for his mastery and finesse. Because of his care and skill I hopped out of the chair after a 4 hour operation feeling clear, focused and fine.

Getting these ceramic implants has been a lifechanging experience in all the good ways. Im happy I waited this long because otherwise I would not have had this experience with these people that are truly passionate about their profession.

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Just came back from an emergency appointment and the service was impeccable. From the phone call to the actual service, everything was perfect. I highly recommend it. = )

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Very good, nice and helpful. Beautiful building as well!

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luisterend oor, deskundig en voortvarend optreden ( verwijderen hechtingen na trekken kies) en goed advies door gebruik meegegeven zachte borstel en afraden gebruik antibioticum

(Translated by Google)
listening ear, expert and energetic action (removing stitches after tooth extraction) and good advice provided by using a soft brush and advising against the use of antibiotics

Super unprofessional clinic. I came in with a gum infection and left with nothing but an empty vial wrapped in a paper towel. No cleaning/disinfecting. No antibiotics. When I took the dentist's referral to the hospital (who recommended I have a tooth removed), the surgeon told me the wrong side of my mouth was noted and the tooth was perfectly healthy. I am now left with 150eur hospital bill for absolutely nothing. I wrote to the clinic and received no reply....

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Lassus is een superfijne tandartspraktijk. De medewerkers zijn erg goed in hun werk en heel erg vriendelijk. Ik vond de tandarts doodeng, en het is nog steeds niet mijn hobby, maar iedereen houdt rekening met mijn ietwat gespannen houding als ik in de stoel lig. En ik kan zo leuk kletsen over van alles en nog wat met sommige medewerkers!

(Translated by Google)
Lassus is a super nice dental practice. The employees are very good at their work and very friendly. I found the dentist terrifying, and it is still not my hobby, but everyone takes my somewhat tense posture into account when I lie in the chair. And I have so much fun chatting about anything and everything with some of the employees!

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Great dentist! Would highly recommend

Bij Lassus Tandartsen word je netjes behandeld, zowel door de receptioniste als door de mondhygieniste.

(Translated by Google)
At Lassus Dentists you will be treated nicely, both by the receptionist and the dental hygienist.

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Uitstekende service en zeer kundige tandartsen.

(Translated by Google)
Excellent service and very skilled dentists.

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Professional, Clean and pleasant. Very satisfied with this Dentist office.

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Door slechte communicatie met de tandarts van deze praktijk zijn mijn tanden scheef gaan staan. Vervolgens werd mij geadviseerd om 3 jaar een beugel te nemen.

Ik zou iedereen aanbevelen een grote boog om deze tandarts heen te maken. Hij is duur en slecht.

(Translated by Google)
Due to poor communication with the dentist at this practice, my teeth became crooked. I was then advised to get braces for 3 years.

I would recommend everyone to give this dentist a wide berth. It's expensive and bad.

Een stelletje amateurs. Onervaren specialisten die niet met elkaar communiceren.

(Translated by Google)
A bunch of amateurs. Inexperienced specialists who do not communicate with each other.

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Arrived late once, the staff was friendly and told me that I could still be helped if I waited a little. The service is good; I would recommend them

Good service, many offices

Word altijd goed behandeld en kan alles vragen bij de tandartsen en mondhygienisten.

(Translated by Google)
Always receive good treatment and can ask anything from the dentists and dental hygienists.

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Hele fijne praktijk, ziet er mooi uit en de tandartsen geven je een fijn gevoel en zijn erg goed!

(Translated by Google)
Very nice practice, looks nice and the dentists make you feel good and are very good!